FAQ
1. Where are your products made?
All our jewelry is proudly crafted in the USA with high-quality, ethically sourced materials.
2. What materials do you use?
We use stainless steel, zircon stones, and durable gold or silver plating, designed to last without tarnishing.
3. Do your rings turn fingers green?
No—our materials are hypoallergenic and resistant to tarnish, ensuring clean, safe wear.
4. How do I know my ring size?
We offer a ring size guide on our product pages to help you find the perfect fit at home.
5. Do you offer gift packaging?
Yes! All orders come with a beautiful Celestia gift box, ready to offer or treasure.
6. How long does shipping take?
Orders ship within 24–48 hours. Delivery typically takes 3–5 business days in the USA.
7. Do you ship internationally?
Yes, we ship worldwide! Delivery times vary depending on your location.
8. What is your return policy?
We offer a 30-day money-back guarantee if you're not completely satisfied.
9. How can I contact customer service?
You can reach us by email 7 days a week—we’re here to help with any questions or issues.
10. Can I track my order?
Absolutely. You’ll receive a tracking number via email as soon as your order ships.
11. Are your necklaces adjustable?
Yes, most of our necklaces come with adjustable clasps for a comfortable fit.
12. Can I wear my jewelry in the shower?
While our jewelry is water-resistant, we recommend removing it before showering to preserve its shine.
13. Do you restock sold-out items?
Some pieces are limited editions. If an item is sold out, sign up for restock alerts on the product page.
14. Can I cancel or change my order?
We process orders quickly, but contact us within 12 hours and we’ll do our best to help.
15. Is my payment secure?
Yes. We use SSL encryption and trusted payment processors for 100% secure checkout.